hypoglycemia, phone calls….

Steroids are completed so my hypoglycemia is back with a vengeance.  I cannot express how much this truly sucks and steals every ounce of energy that my body has.  Also since this has been happening ever since I lost my stomach, my body has adjusted so that I do not realize that my blood sugar is low until it is dangerously low.  However, I do have good news!

When I was at Mayo earlier this summer they had me wear a continuous glucose monitor for 7 days.  It documented how often my blood glucose is below normal as well as notifies me when it starts to drop so I can correct it before its too bad.  We were hoping to get this approved by insurance but not very hopeful as they will normally only approve in a person with diabetes.  Due to my medical records and results from wearing a monitor for a week already, my insurance approved it!  It sucks to wear and keep track of another device and even with insurance its still costly but very hopeful that this will benefit my daily living.

Spent the rest of the day on the phone.  I am so sick and tired of arguing with medical billers and people that do not do their job correctly.  I understand that people are human and people make mistakes, I do every day.  BUT when I have called you more than 3 times and you still cannot correct YOUR mistake, it really pisses me off.

I had a hospital visit that was (thankfully) paid in full by my insurance.   I received the EOB from the insurance indicating that my responsibility was $0.  I received several statements from the hospital that I ignored as I knew that my insurance had covered.  Then I get a letter from a collection agency!!!  WTH?!?!?  So I call the hospital and we go over my statement and instead of taking their contractual adjustment they were trying to charge me for it in error.  After many phone calls between the hospital and insurance, the hospital agreed it was their posting error and my balance was $0 and it was only in a recollection state and I did not need to worry about it.  I didn’t.

Soooo, they did correct their posting and my balance to $0, but they never notified the collection agency.  So I get a call from the collection agency.  I explain what happened and can tell that the lady thinks I am giving her a line of crap.  I ask her to call the hospital and let her know who I spoke with.  Today, finally after a conference call with both the hospital and the collection agency, I believe that this is finally taken care of.  This is from almost a year ago….I cannot even tell you how many hours I have spent taking care of this ONE issue.

It is so frustrating to deal with this kind of crap on top of everything else.  Now that I am on disability, have college aged children and legitimate health care costs that I have to cover, I have to be super vigilant that these things are getting taken care of.  I am trying to see the blessing that I have the knowledge to know what to look for and can get these things resolved instead of being pissed that people cannot do their jobs.   Again, its not like this happened once, or I had to make a single phone call….it is months and months of calling, documentation and repeating the same things over and over.

On a happy note, I have no more phone calls to make today!